Telemedicine software is designed to offer practitioners in medical centers the capacity to attend to their patients via video. By making it unnecessary for patients to go to a physical facility, practitioners are able to minimize the number of individuals in their waiting areas as well as the workload for administrative staff. A flawless implementation of a telemedicine system can empower a center to attend to more patients everyday.
Here are some of the major telehealth software features that make it great for its intended purpose in a healthcare setting:
Incorporation of PM/EHR Systems
As a medical center, you expect your telemedicine software to help you provide care in a superior way without introducing any complications. So, choose an application that supports seamless EHR/PM integration, allowing the addition of video visits to your existing system without any glitches.
Mobile Access for Patients
A key purpose of telehealth software us to let patients be easily seen by caregivers from anywhere. As such, you should get a solution that patients may connect to using both mobile and desktop environments. When a patient is on the go, they can easily see their caregiver via their telemedicine mobile app.
Verification of Eligibility
Your objective is provide the best treatment possible to your patients from anywhere they are, yet you also want a surety that each video visit counts toward your compensation. Why not implement a complete telemedicine system with a programmed rules engine that validates the payment eligibility of every patient when they are booking an appointment?
HIPAA Compliant Video Communications
The Health Insurance Portability and Accountability Act (HIPAA) requires a certain level of security provided for any technological conveyance or handling of a patient’s medical records or personal health information, but not all video communication platforms are built with that requirement in mind. This is the key motivation behind medical centers that opt to utilize purpose-built telemedicine software to safeguard their patients’ privacy while complying with HIPAA.
The Capacity to Custom Brand
Your brand identity remains intact even after you begin seeing certain of your patients through telehealth technology. The branding, insignia, and looks that your patients relate with your hospital will be showcased across the platform through which they come to see you. That will provide an assurance to your patients that they’ll continue receiving the same quality healthcare they’ve come to anticipate from your practice.
Built-in User Support
Maybe the telehealth system you got is simple to use, but you may expect some user issues to come up sometimes. Thus, select technology that provides for in-app user support to help solve simple issues in real time.